Terms & Conditions

These terms apply to your use of www.mistyvalleytea.qa and purchases made through the website. Please read them before placing an order.

Nothing in these terms excludes or restricts any right or protection that cannot lawfully be excluded under applicable law.

1. About us

Misty Valley Tea Company is owned and operated by Winerom Trading of Coffee and Tea Products, Commercial Registration No. 253254, Qatar.

Business address: TH13, Porto Arabia, The Pearl, Doha, Qatar
Email: support@mistyvalleytea.qa
Telephone: +974 3109 1892

In these terms, “we”, “us” and “our” refer to the legal operator identified above.

2. Products and information

We aim to describe our products accurately, including their identity, pack size, ingredients and price.

Tea is a natural product. Reasonable variation in leaf appearance, colour, aroma and flavour may occur between batches. Such variation does not excuse a product being faulty, unsafe or materially different from its description.

Product photographs are illustrative. Packaging may change, but any change will not materially alter the product ordered without your agreement.

Please read the product information and packaging before use. Contact us before ordering if you need clarification about ingredients or allergens. We do not guarantee that a product is free from a particular allergen unless this is expressly stated and supported.

Brewing suggestions are guidance and may be adjusted to taste. Our products are sold as food and beverages, not as treatments for medical conditions.

3. Prices and payment

The currency applicable to your purchase is shown on the website and at checkout. Product charges, delivery charges and any applicable taxes or other charges collected by us will be disclosed before you complete your order.

Payment methods available for your order are displayed at checkout. Payment must be made in accordance with the method selected.

If we identify a material pricing or product-information error affecting your order, we will contact you before proceeding. We will not charge a higher price or substitute a materially different product without your agreement. If the order cannot proceed, we will refund any amount paid for the cancelled items and any related delivery charge that is no longer applicable.

4. Placing an order

Please check your items, quantities, contact details and delivery address before submitting an order. You must be legally able to enter into the transaction and authorised to use the payment method provided.

An automated order acknowledgement confirms receipt of your order. We will confirm acceptance separately or by dispatching the goods.

Orders are subject to availability. If we cannot fulfil all or part of your order, we will notify you promptly and refund any payment for items we cannot supply. We will not make substitutions without your agreement.

5. Delivery

Available delivery destinations, charges and estimated times are provided at checkout or in the delivery information presented before purchase.

Please provide accurate delivery details and ensure someone is available to receive the order. If delivery fails because of incorrect details or unavailability, we will contact you to arrange the next steps. Any proposed additional delivery charge will be explained before you agree to it.

We will notify you of significant delays or difficulties affecting fulfilment and explain the available options, including cancellation or a refund where applicable.

Nothing in these terms makes you responsible for loss or damage caused by us or our delivery providers.

6. Cancellations, returns and refunds

Please refer to our Returns, Refunds & Replacements policy for the procedure, eligibility conditions and refund arrangements.

That policy forms part of these terms. It does not limit any cancellation right or remedy available under applicable law.

7. Product care

After delivery, please follow the storage instructions on the packaging and observe any relevant date information.

We are not responsible for deterioration caused by improper storage or misuse after delivery. This does not affect your rights where a product was already defective or otherwise failed to meet applicable requirements when supplied.

8. Complaints

Please contact us if you have a concern about your order or our service. Our Complaints Procedure explains how to raise a complaint and how we handle it.

Email: support@mistyvalleytea.qa
Telephone: +974 3109 1892

9. Website use and content

You must not use the website unlawfully, attempt unauthorised access, introduce malicious software or interfere with its operation.

Website content, including our branding, photographs and original text, belongs to us or is used with permission. You may view and use it for personal shopping purposes. Other reproduction or commercial use requires permission, except where allowed by law.

10. Personal information

We process personal information in accordance with applicable law and our Privacy Policy. Please read that policy for information about how your data is collected and used.

11. Responsibility and legal rights

We remain responsible for our obligations under applicable law. Nothing in these terms excludes liability for fraud, personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

12. Changes to these terms

We may update these terms from time to time. Changes apply to future orders and do not retrospectively alter the terms of an order already accepted.

13. Applicable law

These terms are governed by the laws of the State of Qatar. Disputes may be referred to the competent courts of Qatar, without prejudice to any mandatory consumer rights or other remedies available under applicable law.